Please kindly check your spam folder periodically, as sometimes our emails can land in there, and we want to be sure you get our help in a timely manner. Thank you!
Business Hours
- Monday
- 9:00 am – 6:00 pm
- Tuesday
- 9:00 am – 6:00 pm
- Wednesday
- 9:00 am – 6:00 pm
- Thursday
- 9:00 am – 6:00 pm
- Friday
- 9:00 am – 5:00 pm
- Saturday
- Closed
- Sunday
- Closed
Expected Response Times
| Issue Type | Response Time |
|---|---|
| Payment and delivery-related issues | 4hrs within business hours |
| Pro Guide Questions | 48hrs within business hours |
| Urgent Questions – Zoom (Paid Service) | 1 business day* |
| Specific Help with Your Setup – Zoom (Paid Service) | 1 business day* |
| General Questions on Articles – Comments Section | 1 – 2 business days** |
| General Questions on Articles – Over email | 4 – 5 business days** |
For Payment Related Issues
Please note that you can get the system to resend your download links using the Order Recovery Page.
Please kindly refer to the below pages for more information, and please email us at Sales@SimpleHomeCinema.com if you run into trouble and we’ll be happy to help.
For Guide Related Questions
We would encourage you to use the comments section at the bottom of the post pages to ask guide related questions. However, if you would prefer to email us, our emails are at the bottom of this page.
For Article Related Questions
We would encourage you to use the comments section at the bottom of the post pages to ask related questions. This helps to make answers available for everyone. It can take upto 8hrs to approve your comment, but it will appear on the site. Comment response times are quicker (refer to Expected Response Times section). However, email is there for sales-related, product-related and specific questions not suitable for the comments section. Appreciate your help.
Emailing Us
General Information or Questions: Info@SimpleHomeCinema.com
Sales and Product-related Enquires: Sales@SimpleHomeCinema.com
Sponsored Content Offers
We don’t generally accept sponsored content unless it is for the purpose of reviewing a particular product. If you don’t state the product or content type, you won’t get a reply, as we are bombarded with such emails continuously. For your content to even be considered, it has to be in the audio-visual space and be highly relevant to the content on the site. Thank you for understanding.